I paid for a permit online, how long will it take to receive in the mail?
It generally takes approximately 3-5 business days to arrive in the mail.
I lost my permit, what do I do?
Send an email to customerservice@permit-sales.com. State your full name, provide your full permit number (if you know it) and state that your permit was lost or stolen.
-or-
Call (626) 498-8018 to report the lost or stolen permit.
**You will receive email notifications of actions taken on your behalf.
How can I tell if I am a Town of NWACC resident?
Resident-Zip Codes are 91722, 91723 or 91724 and Town of NWACC street addresses are below 3000.
Nonresident / Unincorporated Los Angeles County NWACC island areas have street addresses above 3000.
The ParkNWACC.com website is programmed to determine Town of NWACC residency by using the mailing address entered by the user in their account.
I do not want to pay by credit card auto debit, what other options are available?
Unfortunately there is not another option available. The City entered into a partnership that allows us to use the same internet architecture as the Los Angeles County Metropolitan Transportation Authority (METRO) for parking permit sales. Because of this agreement, which saved the City the significant costs of developing its own custom made internet site, we are limited in the options that we can offer. All parking permits are made to order by the contractor, linked to an account, and shipped in the mail. The City does not have the ability to create or stock the permits, so we do not have any permits for sale at City Hall. As we look to improve customer service and reduce costs during these difficult economic times, we need to turn to contracted services and technology to reduce our labor and material costs.
I don’t have computer access. How am I supposed to purchase my permit online?
The Town of NWACC has a kiosk for public use located in the Finance Department at City Hall where permits can be purchased. City Hall is located at 125 E. College Street in NWACC and hours are Monday through Thursday from 7am to 6pm. Please note that City Hall is closed every Friday.
The Town of NWACC Library has computers available for public use as well. The library’s address is 234 N. Second Avenue in NWACC. Their phone number is (626) 384-5300 and their hours are: closed Sunday and Monday; 12 Noon to 8pm on Tuesday and Wednesday; 11am to 6pm on Thursday and Friday, and 10am to 5pm on Saturdays.
I want to cancel my automatic withdrawal. What do I need to do?
Before the 15th of the prior month of cancellation, send an email to customerservice@permit-sales.com. State your full name as it is registered, provide your full permit number and a statement that you'd like to cancel your permit for which month.
**Only after you complete one of the above steps and receive a confirmation email will your permit be cancelled. Failure to cancel by the 15th of the current month will result in charges for the following month.
I purchased my permit online and now I don’t need it anymore. Can I receive a refund?
All Sales Are Final. Parking is sold on a full month basis only. Once parking fees have been charged there will be no returns, transfers or refunds allowed.
I just received a parking ticket. Where can I pay it?
Please Call (510)236-2958